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Warranty Request

  • select Device Model *

    • INOGI-R1(GY)
    • INOGI-R1
    • INOGI-R2
    • INOGI-R2(Lite)

    Device Model *

  • Serial Number POC 1: *

  • select Primary Issue of POC 1 *

    • PWR-01 – No power / No display
    • PWR-02 – Self-check failed
    • PWR-03 – Not charging / No charge
    • BAT-01 – Short runtime / Low battery
    • BAT-02 – Battery shutdown
    • BAT-03 – Battery overheating
    • O2-01 – Low O₂ after warm-up
    • O2-02 – Low O₂ (persistent)
    • O2-03 – Change sieve (Yellow)
    • O2-04 – Change sieve (Red)
    • O2-05 – No / weak oxygen output
    • O2-06 – Oxygen delivery error
    • PRS-01 – Pressure abnormal / Shutdown
    • BR-01 – No breath detected
    • SNS-01 – Sensor error
    • TMP-01 – Device overheating
    • TMP-02 – Cold shutdown
    • FAN-01 – Fan error / Loud fan
    • NOI-01 – Abnormal noise
    • VIB-01 – Vibration / Rattling
    • UI-01 – Display issue
    • UI-02 – Button issue
    • UI-03 – No alarm sound
    • PHY-01 – Physical damage
    • LIQ-01 – Liquid exposure
    • ACC-01 – USB-C / Port issue
    • MIS-01 – Missing accessories
    • OTH-01 – Other issue

    Primary Issue of POC 1 *

  • Serial Number POC 2:

  • select Primary Issue of POC 2

    • PWR-01 – No power / No display
    • PWR-02 – Self-check failed
    • PWR-03 – Not charging / No charge
    • BAT-01 – Short runtime / Low battery
    • BAT-02 – Battery shutdown
    • BAT-03 – Battery overheating
    • O2-01 – Low O₂ after warm-up
    • O2-02 – Low O₂ (persistent)
    • O2-03 – Change sieve (Yellow)
    • O2-04 – Change sieve (Red)
    • O2-05 – No / weak oxygen output
    • O2-06 – Oxygen delivery error
    • PRS-01 – Pressure abnormal / Shutdown
    • BR-01 – No breath detected
    • SNS-01 – Sensor error
    • TMP-01 – Device overheating
    • TMP-02 – Cold shutdown
    • FAN-01 – Fan error / Loud fan
    • NOI-01 – Abnormal noise
    • VIB-01 – Vibration / Rattling
    • UI-01 – Display issue
    • UI-02 – Button issue
    • UI-03 – No alarm sound
    • PHY-01 – Physical damage
    • LIQ-01 – Liquid exposure
    • ACC-01 – USB-C / Port issue
    • MIS-01 – Missing accessories
    • OTH-01 – Other issue

    Primary Issue of POC 2

  • Serial Number POC 3:

  • select Primary Issue of POC 3

    • PWR-01 – No power / No display
    • PWR-02 – Self-check failed
    • PWR-03 – Not charging / No charge
    • BAT-01 – Short runtime / Low battery
    • BAT-02 – Battery shutdown
    • BAT-03 – Battery overheating
    • O2-01 – Low O₂ after warm-up
    • O2-02 – Low O₂ (persistent)
    • O2-03 – Change sieve (Yellow)
    • O2-04 – Change sieve (Red)
    • O2-05 – No / weak oxygen output
    • O2-06 – Oxygen delivery error
    • PRS-01 – Pressure abnormal / Shutdown
    • BR-01 – No breath detected
    • SNS-01 – Sensor error
    • TMP-01 – Device overheating
    • TMP-02 – Cold shutdown
    • FAN-01 – Fan error / Loud fan
    • NOI-01 – Abnormal noise
    • VIB-01 – Vibration / Rattling
    • UI-01 – Display issue
    • UI-02 – Button issue
    • UI-03 – No alarm sound
    • PHY-01 – Physical damage
    • LIQ-01 – Liquid exposure
    • ACC-01 – USB-C / Port issue
    • MIS-01 – Missing accessories
    • OTH-01 – Other issue

    Primary Issue of POC 3

  • Serial Number POC 4:

  • select Primary Issue of POC 4

    • PWR-01 – No power / No display
    • PWR-02 – Self-check failed
    • PWR-03 – Not charging / No charge
    • BAT-01 – Short runtime / Low battery
    • BAT-02 – Battery shutdown
    • BAT-03 – Battery overheating
    • O2-01 – Low O₂ after warm-up
    • O2-02 – Low O₂ (persistent)
    • O2-03 – Change sieve (Yellow)
    • O2-04 – Change sieve (Red)
    • O2-05 – No / weak oxygen output
    • O2-06 – Oxygen delivery error
    • PRS-01 – Pressure abnormal / Shutdown
    • BR-01 – No breath detected
    • SNS-01 – Sensor error
    • TMP-01 – Device overheating
    • TMP-02 – Cold shutdown
    • FAN-01 – Fan error / Loud fan
    • NOI-01 – Abnormal noise
    • VIB-01 – Vibration / Rattling
    • UI-01 – Display issue
    • UI-02 – Button issue
    • UI-03 – No alarm sound
    • PHY-01 – Physical damage
    • LIQ-01 – Liquid exposure
    • ACC-01 – USB-C / Port issue
    • MIS-01 – Missing accessories
    • OTH-01 – Other issue

    Primary Issue of POC 4

  • Serial Number POC 5:

  • select Primary Issue of POC 5

    • PWR-01 – No power / No display
    • PWR-02 – Self-check failed
    • PWR-03 – Not charging / No charge
    • BAT-01 – Short runtime / Low battery
    • BAT-02 – Battery shutdown
    • BAT-03 – Battery overheating
    • O2-01 – Low O₂ after warm-up
    • O2-02 – Low O₂ (persistent)
    • O2-03 – Change sieve (Yellow)
    • O2-04 – Change sieve (Red)
    • O2-05 – No / weak oxygen output
    • O2-06 – Oxygen delivery error
    • PRS-01 – Pressure abnormal / Shutdown
    • BR-01 – No breath detected
    • SNS-01 – Sensor error
    • TMP-01 – Device overheating
    • TMP-02 – Cold shutdown
    • FAN-01 – Fan error / Loud fan
    • NOI-01 – Abnormal noise
    • VIB-01 – Vibration / Rattling
    • UI-01 – Display issue
    • UI-02 – Button issue
    • UI-03 – No alarm sound
    • PHY-01 – Physical damage
    • LIQ-01 – Liquid exposure
    • ACC-01 – USB-C / Port issue
    • MIS-01 – Missing accessories
    • OTH-01 – Other issue

    Primary Issue of POC 5

  • Serial Number POC 6:

  • select Primary Issue of POC 6

    • PWR-01 – No power / No display
    • PWR-02 – Self-check failed
    • PWR-03 – Not charging / No charge
    • BAT-01 – Short runtime / Low battery
    • BAT-02 – Battery shutdown
    • BAT-03 – Battery overheating
    • O2-01 – Low O₂ after warm-up
    • O2-02 – Low O₂ (persistent)
    • O2-03 – Change sieve (Yellow)
    • O2-04 – Change sieve (Red)
    • O2-05 – No / weak oxygen output
    • O2-06 – Oxygen delivery error
    • PRS-01 – Pressure abnormal / Shutdown
    • BR-01 – No breath detected
    • SNS-01 – Sensor error
    • TMP-01 – Device overheating
    • TMP-02 – Cold shutdown
    • FAN-01 – Fan error / Loud fan
    • NOI-01 – Abnormal noise
    • VIB-01 – Vibration / Rattling
    • UI-01 – Display issue
    • UI-02 – Button issue
    • UI-03 – No alarm sound
    • PHY-01 – Physical damage
    • LIQ-01 – Liquid exposure
    • ACC-01 – USB-C / Port issue
    • MIS-01 – Missing accessories
    • OTH-01 – Other issue

    Primary Issue of POC 6

  • Serial Number POC 7:

  • select Primary Issue of POC 7

    • PWR-01 – No power / No display
    • PWR-02 – Self-check failed
    • PWR-03 – Not charging / No charge
    • BAT-01 – Short runtime / Low battery
    • BAT-02 – Battery shutdown
    • BAT-03 – Battery overheating
    • O2-01 – Low O₂ after warm-up
    • O2-02 – Low O₂ (persistent)
    • O2-03 – Change sieve (Yellow)
    • O2-04 – Change sieve (Red)
    • O2-05 – No / weak oxygen output
    • O2-06 – Oxygen delivery error
    • PRS-01 – Pressure abnormal / Shutdown
    • BR-01 – No breath detected
    • SNS-01 – Sensor error
    • TMP-01 – Device overheating
    • TMP-02 – Cold shutdown
    • FAN-01 – Fan error / Loud fan
    • NOI-01 – Abnormal noise
    • VIB-01 – Vibration / Rattling
    • UI-01 – Display issue
    • UI-02 – Button issue
    • UI-03 – No alarm sound
    • PHY-01 – Physical damage
    • LIQ-01 – Liquid exposure
    • ACC-01 – USB-C / Port issue
    • MIS-01 – Missing accessories
    • OTH-01 – Other issue

    Primary Issue of POC 7

  • Serial Number POC 8:

  • select Primary Issue of POC 8

    • PWR-01 – No power / No display
    • PWR-02 – Self-check failed
    • PWR-03 – Not charging / No charge
    • BAT-01 – Short runtime / Low battery
    • BAT-02 – Battery shutdown
    • BAT-03 – Battery overheating
    • O2-01 – Low O₂ after warm-up
    • O2-02 – Low O₂ (persistent)
    • O2-03 – Change sieve (Yellow)
    • O2-04 – Change sieve (Red)
    • O2-05 – No / weak oxygen output
    • O2-06 – Oxygen delivery error
    • PRS-01 – Pressure abnormal / Shutdown
    • BR-01 – No breath detected
    • SNS-01 – Sensor error
    • TMP-01 – Device overheating
    • TMP-02 – Cold shutdown
    • FAN-01 – Fan error / Loud fan
    • NOI-01 – Abnormal noise
    • VIB-01 – Vibration / Rattling
    • UI-01 – Display issue
    • UI-02 – Button issue
    • UI-03 – No alarm sound
    • PHY-01 – Physical damage
    • LIQ-01 – Liquid exposure
    • ACC-01 – USB-C / Port issue
    • MIS-01 – Missing accessories
    • OTH-01 – Other issue

    Primary Issue of POC 8

  • Serial Number POC 9:

  • select Primary Issue of POC 9

    • PWR-01 – No power / No display
    • PWR-02 – Self-check failed
    • PWR-03 – Not charging / No charge
    • BAT-01 – Short runtime / Low battery
    • BAT-02 – Battery shutdown
    • BAT-03 – Battery overheating
    • O2-01 – Low O₂ after warm-up
    • O2-02 – Low O₂ (persistent)
    • O2-03 – Change sieve (Yellow)
    • O2-04 – Change sieve (Red)
    • O2-05 – No / weak oxygen output
    • O2-06 – Oxygen delivery error
    • PRS-01 – Pressure abnormal / Shutdown
    • BR-01 – No breath detected
    • SNS-01 – Sensor error
    • TMP-01 – Device overheating
    • TMP-02 – Cold shutdown
    • FAN-01 – Fan error / Loud fan
    • NOI-01 – Abnormal noise
    • VIB-01 – Vibration / Rattling
    • UI-01 – Display issue
    • UI-02 – Button issue
    • UI-03 – No alarm sound
    • PHY-01 – Physical damage
    • LIQ-01 – Liquid exposure
    • ACC-01 – USB-C / Port issue
    • MIS-01 – Missing accessories
    • OTH-01 – Other issue

    Primary Issue of POC 9

  • Serial Number POC 10:

  • select Primary Issue of POC 10

    • PWR-01 – No power / No display
    • PWR-02 – Self-check failed
    • PWR-03 – Not charging / No charge
    • BAT-01 – Short runtime / Low battery
    • BAT-02 – Battery shutdown
    • BAT-03 – Battery overheating
    • O2-01 – Low O₂ after warm-up
    • O2-02 – Low O₂ (persistent)
    • O2-03 – Change sieve (Yellow)
    • O2-04 – Change sieve (Red)
    • O2-05 – No / weak oxygen output
    • O2-06 – Oxygen delivery error
    • PRS-01 – Pressure abnormal / Shutdown
    • BR-01 – No breath detected
    • SNS-01 – Sensor error
    • TMP-01 – Device overheating
    • TMP-02 – Cold shutdown
    • FAN-01 – Fan error / Loud fan
    • NOI-01 – Abnormal noise
    • VIB-01 – Vibration / Rattling
    • UI-01 – Display issue
    • UI-02 – Button issue
    • UI-03 – No alarm sound
    • PHY-01 – Physical damage
    • LIQ-01 – Liquid exposure
    • ACC-01 – USB-C / Port issue
    • MIS-01 – Missing accessories
    • OTH-01 – Other issue

    Primary Issue of POC 10

  • Issue Details (Photos/Videos in Rar/Zip Package) *

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